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At 21Nova our top concern is that all our players are satisfied and this means that we provide customer service at any time. We are happy to deal with all questions, concerns and queries around the clock via phone, email and live chat.

Our customer support team is available 24/7 so that you can reach us when convenient for you. Please feel free to contact us at any time with your concerns and questions.


Freephone (UK only): 0800-0149-450

Phone (International): +44-203-667-8910

International Fax: +44 203-1950-448


For General Questions: 24/[email protected]

For VIP Club Inquiries: [email protected]


If you find yourself in need of an immediate answer then our Live Chat service is the perfect solution. Our friendly and highly trained customer service representatives are ready 24/7 to deal with queries in a range of languages.

In order to access the Live Chat simply download the free 21Nova software, create an account and login. From that moment on you’ll be able to make use of the Live Chat whenever you wish.

Below is a screen shot of our Live Chat service.


From the moment you register you will be enrolled in the 21Nova VIP club, Club 21. You will collect points as you play and soon find yourself climbing to new ranks within Club 21. The higher your rank the better the benefits you receive so be sure to keep playing for your chance of bigger and better bonuses.

For more information on Club 21 it is possible to contact customer support via phone, email and live chat 24/7.

  • A simply guide dealing with all your questions on how to start playing at 21Nova.
  • A quick, easy and secure installation process will get you going in no time.
  • It’s easy to deposit and withdraw funds thanks to our clear banking information.
  • Give the games a try before making a deposit so you know exactly what’s on offer.